Refund Policy
Refund Policy
At ItsBoho, we want you to be completely satisfied with your purchase. If you're not, we're here to help with an easy and straightforward refund process.
Main Details:
- Refund Window: You have 60 days from the date you receive your package to request a refund.
- Refund Circumstances: Refunds are available if the item is defective, damaged in transit, or not as described.
- Contact Us: Email contact@itsboho.com with your order number and issue. We will respond within 24 hours with the return address.
- Return Address: Provided via email after contacting us.
How to Request a Refund
- Initiate Your Refund: Email us at contact@itsboho.com to start the refund process. Include your order number and the reason for the refund.
- Prepare Your Package: Carefully pack the item(s) you wish to return, ensuring they are in their original condition with tags attached.
- Ship Your Return: Send your package to the address provided via email.
Time Expectations
- Processing Time: Once we receive your return, our team will process it within 5-7 business days.
- Refund Issuance: Refunds will be issued to your original payment method and may take an additional 3-5 business days to appear in your account, depending on your bank.
Important Note: To receive a refund, the item must be returned in the same condition as it was received, not used or altered in any way. All packaging materials must be included. Damaged returns or used items may incur additional charges.
Refund Discretion: We reserve the right to issue a full refund, a partial refund, or no refund at all based on the condition of the returned item and the circumstances of the return.
For any questions or assistance, please don't hesitate to reach out to us at contact@itsboho.com. We're here to help!
Thank you for shopping with ItsBoho!
