Return Policy
We want you to love your boho treasures from ItsBoho! If for any reason you're not completely satisfied with your purchase, we gladly accept returns and exchanges.
Main Details:
- Return Window: You have 60 days from the date you receive your package to return your items.
- Return/Exchange Circumstances: Only if defective, damaged in the post, or not as described.
- Contact Us: Email contact@itsboho.com with your order number and issue. We will respond within 24 hours.
- Return Address: Provided via email after contacting us.
How to Return or Exchange an Item
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Initiate Your Return/Exchange: Email us at contact@itsboho.com to start the process. Please include your order number and the reason for the return or exchange.
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Prepare Your Package: Carefully pack the item(s) you wish to return, ensuring they are in their original condition with tags attached.
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Ship Your Return: Send your package to the address provided via email.
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Exchange Processing: If you're claiming an exchange, we will send you a new item after we receive the returned one.
Time Expectations
- Processing Time: Once we receive your return, our team will process it within 5-7 business days.
- Refunds: Refunds will be issued to your original payment method and may take an additional 3-5 business days to appear in your account, depending on your bank.
For any questions or assistance, please don't hesitate to reach out to us at contact@itsboho.com. We're here to help!
Note: To exchange or refund, you must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received, all package materials. Damaged returns or used items may incur additional charges.
Thank you for shopping with ItsBoho!
